Free worldwide shipping

We offer free shipping on all orders worldwide — no minimum spend required. Whether you're in Karachi or California, your Aurelin order ships to you at no extra cost.

Delivery timeframes

Delivery estimates are from dispatch date. Delays may occur during public holidays or peak periods. International orders may be subject to customs clearance times.

Order processing

Orders are processed within 1–2 working days of being placed. Orders placed on weekends or public holidays will be processed on the next working day.

Once your order is dispatched, you will receive a confirmation email with your tracking number so you can follow your parcel in real time.

Customs & import duties

For international orders, customs fees or import duties may be charged by your country's authorities upon arrival. These charges are the responsibility of the recipient and are outside of Aurelin's control. We recommend checking your local customs regulations before ordering.

What can be returned

We accept returns within 7 days of delivery if:

What cannot be returned

For hygiene and safety reasons, the following are not eligible for return:

Damaged or incorrect items

If your order arrived damaged, defective, or you received the wrong item, please contact us within 48 hours of delivery with:

We will arrange a free replacement or full refund. Return shipping is fully covered by Aurelin in these cases.

Return shipping costs

How to start a return

Refunds

Approved refunds are issued to the original payment method within 5–7 working days of us receiving and inspecting the returned item. Your bank may take an additional 2–5 days to reflect the amount.

Original shipping charges are non-refundable unless the return is due to our error (damaged, defective, or wrong item).